Your day is busy... we get it
We know your challenge - and happily offer some help. Just jump online whenever time permits and manage your accounts, pay your bills, transfer funds, make payments to anyone and more at your convenience. You can even open new savings or certificate accounts online. We've compiled a lot of our frequently asked questions, and instructions on how to perform various tasks are available for each of our eServices.
FAQ Pages
Additional resources to help you navigate eServices:
- YouTube Videos - View instructions or learn about our newest eServices
- Learning Center - This section is filled with tips and tricks on all of our various services
- Operations Support- If you can't find what you're looking for or would rather talk to a "live" person, please reach out to Operations Support by securely messaging them within online banking or by calling - (517) 263-9120.
Jump to:
- Online Banking FAQs
- Learning Center
- Mobile Services
- Phone Services
Bill Pay
Pay your bills automatically.
Zelle® Person-to-person payments
Zelle® is a fast way to send and receive money with the people you know and trust.
Messaging TLC Staff
A secure channel to talk to us about important matters.
Account Alerts
Set up alerts to monitor account activity.
Transfer to Any Member
We make it easy to send money to any TLC member.
Insights
NEW! A financial management tool helping you realize your dreams
eStatements
Access your monthly account statements quickly and securely.
Additional Benefits
Online Banking has never been so convenient!
How to Videos
Paying bills doesn't have to be a chore.
Bill Pay makes short work of bills - leaving you more time for fun. And, you can rest easy knowing they are being paid on time whether it is a one-time payment or recurring.
- Sign up for Bill Pay through Online Banking
- No charge, no matter how many bills you pay each month
- Make one-time payments in a matter of minutes
- Schedule recurring payments - such as utilities - months ahead of time
- Bills are paid to the payee the day that you specify - Funds will be withdrawn from your account the same day your payee receives them. For payments by check, funds will be withdrawn from your account when the check is cashed, just like a check that you would write out yourself
- Use a registered credit or debit card to pay any bill
- Receive electronic versions of your bills directly into Bill Pay
- Payment rush options – Send an overnight or second-day payment via electronic or check
- To learn more about how to use Bill Pay visit the Bill Pay FAQs
Visit this tutorial page form more information on how to:
- Pay a Bill
- Set up an eBill
- Set Up Payment Reminders
- Set Up Bill Pay Alerts
- Pay by Card
Bill Pay FAQs
Zelle® Person-to-person payments
Send and Receive Money with Zelle®
Introducing Zelle® — a fast, safe and easy way to send money in minutes1to friends, family and others you trust2, right from our TLC Community Credit Union mobile app. Zelle®makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S. Find Zelle®in your banking app.
- FAST - Send money directly from your account to theirs — typically in minutes1.
- SAFE - Send or receive money right from your app.
- FREE - There are no fees to send money with Zelle®from our app3.
What is Zelle®?
Download the TLC App
Enroll today and send money to friends and family:
- Log into the TLC Community Credit union mobile app.
- In the main menu, select "Transfer and Pay".
- Select "Send money with Zelle®".
- Enroll your U.S. mobile number or email address.
- You're ready to start sending and receiving money with Zelle®
Zelle - FAQs
1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
2 Must have a bank account in the U.S. to use Zelle.
3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.
Zelle and the Zellerelated marks are wholly owned by Early Warning Services, LLC and are used herein under license.
It's a good way to get in touch with us.
When you have questions on your account, one way to reach out is through our secure messaging system. Be confident in knowing that we use highly secure methods to encrypt your conversation. Our special service is a good way to find out what you want to know.
- Messaging is available within Online Banking
- It is a safe, fast way to contact us about your account
- We'll respond to your query as quickly as possible by sending a return message
- To learn more about Messaging TLC staff, visit:
Messaging TLC Staff FAQs
Account Alerts
24/7 - We're always looking out for you.
Take control of your finances with customized account alerts. We're happy to notify you via text, email or both.
- Sign up for and manage alerts through Online Banking
- Request that alerts be sent to your cell phone or email address
- Receive alerts concerning your balance, transactions and other matters
- To learn more about setting up an account alerts visit:
Account Alerts FAQs
Transfer to Any Member
Across the table or across town.
Maybe you owe your best friend a few bucks. Or your son or daughter needs a cash infusion to pay their tuition bill. We make it easy to transfer funds.
- Transfer money from your account to any other TLC member
- One-time transfers to other members are posted immediately
- To learn more about transferring to any TLC member, visit:
Transfer to Any Member FAQs
You asked for it - we delivered.
Insights is a personal financial money management tool designed to help you take control of your finances, help you see into the future and ultimately help you achieve financial success.
Great NEW features:
- Account aggregation - see all of your financial accounts in one place
- Budgeting - create a budget and tag transactions into different budget categories
- Monitor and track your cash flow
- Set and track payoff and/or saving goals
- Figure your net worth
Insights FAQs
Secure your information and save the world.
eStatements cut through life's clutter and keeps your account information out of the wrong hands. Safer than a mailed statement and always where you can find it.
- Easily sign up and receive monthly account statements through Online Banking (Account and Visa estatements)
- E-Statements are available faster than paper statements sent by mail
- Transaction information can be downloaded to your computer
- Easily access statements from previous months
- To learn more about eStatements, visit:
eStatement FAQs
Additional Benefits
New Benefits
- Request stop payments
- "Tag" your transactions into categories
- Securely report your card lost or stolen
Traditional Benefits
- Check your account, pay bills and make transfers (internal/external/member to member)
- View real-time balances, check images and history
- 24-hr access to your accounts
- Re-order checks
Added Security
- Forgotten username & password
- Card control - turn your debit and credit cards off/on
- Biometric access (depending on device)
To learn about any of these benefits visit the FAQ pages
Online Banking How To Videos
Online Banking: Enroll Reset Username/Password
Online Banking: Account Transfers
Online Banking: Check Images, Stop Payments, Message Us
Online Banking: Account Alerts
Your $ Manager
Deposit Checks
TLC Mobile Pay
TLC Card Control
